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SMS

SMS marketing for e-commerce growth

Whether you’re migrating from another provider or launching your first campaign, make the most of your marketing with NESS.

Talk to an expert

SMS

Why SMS marketing? Why not, is a better question.

SMS marketing is the most effective way to engage customers in company activities, promote sales, and improve customer satisfaction. With a delivery rate of up to 99.9% and an average read time of 3 minutes, it's the fastest and most reliable communication channel available.
  • Nearly three-quarters of customers respond to SMS marketing by making a purchase
  • One out of three consumers prefer text messages over emails from their favorite brands
  • SMS marketing receives 5.5 times more clicks than email

Options

A few ways SMS marketing can benefit your business

Dynamic SMS content

Customize message content according to customer

Scheduling and timing features

Prepare now, send later. Define the time frame for sending

Metrics and link shortening

Complete information about each message and clicks

Unsubscribe

One-click unsubscribe feature

API integration

Automate your SMS sending seamlessly

Frequently asked questions

  • Many businesses fail to get the expected results from SMS campaigns because they repeat the same mistakes.

    • Sending messages too often. If a customer receives too many text messages in a short time, they will opt out of the service, and the contact is lost for good.
    • Promotional messages without a call to action. If the text message has no link or specific offer, the customer has to search for the product or promotion themselves, and most simply will not. As a result, the SMS campaign budget gets spent without producing any return.
    • Sending to everyone at once. If you do not analyse past purchase data and customer behaviour, the message often lands with someone for whom the offer is not relevant.

    SMS marketing only delivers results when you avoid these mistakes and plan every send based on the customer data you have gathered.

  • If you process contacts and send messages manually, it eats up your team’s time and raises the risk of errors. The SMS marketing platform processes contacts automatically and meets GDPR requirements. If your customers are also located outside of your home country, the built-in settings make sure each send complies with the regulations of every country. This means one platform replaces several manual processes while reducing legal risks.

  • The cost depends on the size of your database, the volume of sending and the country you are sending to. Every send is trackable, which lets you calculate campaign costs and outcomes with precision. To get exact pricing, contact us and we will prepare an individual quote based on your database and sending needs.

  • Yes, the SMS platform can be integrated with CRM, e-commerce or accounting systems through the SMS API. Once connected, data about buyer behaviour and orders flows into one database, and text message sending runs automatically based on the conditions defined in the system, for example, after a purchase, registration or abandoned cart.

Start sending SMS messages that customers actually read

Get in touch with us and we will prepare an individual SMS marketing plan, so every text message you send reaches the customer and lifts the number of purchases.

Message us

+371 67 274 479

[email protected]

Dzirnavu iela 37-62, Riga

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