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Where your customers are

As financially sound society becomes younger and even more mobile, fewer customers are choosing traditional communication methods with organizations. Today, mobile phones and apps have become the standard means of communication. Customers expect immediate support and communication in their preferred app, making it essential for businesses to have a convenient and comprehensive way to manage communication platforms and provide excellent customer service and experience.

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WhatsApp
Web Chat
Telegram
Instagram
Facebook Messenger
Viber

Channels

WhatsApp is one of the most widely used messaging apps in both private and business communication. Companies use it through the WhatsApp Business API, which lets them send messages and reply to customers from a single platform. A message can include an image, a link or a document, so it is suitable for answering questions before a purchase and for support after it.

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Web Chat

Web Chat, or online chat, is a chat window added to a website that lets customers ask questions before a purchase or get help without leaving the page. This kind of live chat makes it possible to reply right away while the customer is still making a purchase decision. The chat window also works on phones as a mobile chat, so the customer can continue the conversation on any device.

Telegram is one of the most downloaded messaging apps, valued by customers for its speed and encrypted communication. It lets a business reply to customers and send files or links in the same app they already use.

Instagram

In addition to publishing images and videos, Instagram lets a company communicate with customers through direct messages in Instagram Direct. If the company has a business profile, Instagram Direct can become one more customer service and acquisition channel for answering questions and taking orders.

Facebook Messenger

Facebook Messenger lets a business communicate with existing and potential customers right on the Facebook platform. It can be used for customer service and for encouraging repeat purchases while also strengthening customer loyalty to the brand.

Viber

Viber offers a business useful features, such as creating and managing customer groups, scheduling messages and tracking message delivery and read status. In customer service, this helps maintain communication with a larger number of customers at the same time.