Your customers use a variety of apps and platforms every day. Reach your audience exactly where they feel most comfortable. NESS Solutions brings all your digital communication channels together in one place.
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Manage the entire buyer journey from the first touchpoint to the final transaction and long term loyalty. To help you precisely achieve your business goals, we have divided our platform capabilities into 3 main categories.
Tā ir individuāla vai masveida komunikācija, kas ļauj sasniegt klientu uzreiz. Šis risinājums ir radīts tūlītējai klientu sasniedzamībai platformās, kuras viņi aktīvi lieto.
Šajā kategorijā ietilpst:
Apziņošana palīdz veidot izcilu klientu servisu un sniedz iespēju ātri nodot būtisku informāciju. Tiešā mārketinga aktivitātes caur šiem kanāliem var veidot būtisku daļu no pārdošanas apgrozījuma un palīdz nodrošināt personalizētu komunikāciju.
Tas ir risinājums ērtai dažādu saziņas platformu pārvaldīšanai, jo ekspektācijas pēc tūlītēja klientu atbalsta arvien pieaug. Tas ļauj uzņēmumiem komunicēt ar klientiem populārajās mobilajās lietotnēs.
Šajā kategorijā ietilpst:
Sarakstes platformas palīdz nodrošināt ātru klientu apkalpošanu, atbildot uz jautājumiem pirms pirkuma veikšanas. Integrējot šos kanālus, uzņēmums var pārvaldīt ienākošās ziņas vienā platformā, paaugstināt klientu lojalitāti zīmolam, izveidot klientu grupas un mērķtiecīgi veicināt pārdošanu.
Automatizācija ir process, kurā digitālie kanāli un biznesa sistēmas savstarpēji sazinās un nodrošina automatizētu datu apmaiņu. Tas ietver gan jaunu, gan esošu klientu datu automatizāciju, ko var sasaistīt ar CRM vai ERP sistēmām.
Šajā kategorijā ietilpst:
Automatizācija aptver visu klienta dzīves ciklu. Tā palielina pārdošanas rādītājus, nodrošina jaunu klientu piesaisti, ceļ pircēju lojalitāti, rūpējas par datu drošību un veido personalizētu pieredzi visos saziņas kanālos. Tas ļauj uzņēmuma komandai ietaupīt laiku un veltīt resursus biznesa attīstībai.
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The most successful companies build their sales and customer service on stable and proven foundations. While there are countless communication options, here we have compiled the most frequently used and highly requested channels in the business environment. These four specific tools provide the highest return on investment and help you precisely reach your target audience right when it matters most.
Text messages have the highest open rate (90%) among all communication methods, making them the most effective direct marketing tool. Statistics show that most people open an SMS within the first three minutes of receiving the notification sound.
Text messages attract immediate attention and prompt a quick reaction. SMS is the perfect tool for sending exclusive promo codes, limited-time offers, or appointment reminders, guaranteeing that your message will always be noticed.
Email marketing is one of the most powerful tools for long-term sales. It allows you to get to know your audience, segment them into groups, and send each customer the exact offer they have shown interest in.
Instead of manually sending the same email to everyone, you can set up automated campaigns. For example, the system will automatically send a special discount to a customer on their birthday, recommend additional products based on purchase history, or remind inactive users about your online store. This saves your team time and regularly brings buyers back, ensuring stable revenue.
Customers increasingly choose to communicate with businesses exactly as they chat with family or friends. Currently, WhatsApp boasts the highest customer engagement rate, reaching up to 85%. If your company is not accessible on these messaging apps, you are simply handing your buyers over to competitors who are faster to reach.
Direct messaging on WhatsApp helps you close deals much faster and conveniently send visual information. For example, you can send real product photos, a payment link, or delivery information directly to the customer in the chat. This immediate and personal approach removes all uncertainties, builds trust, and helps the customer make a purchase decision much faster.
In online business or e-commerce, successful sales and customer experience lie in the ability to accurately understand the buyer and anticipate their needs. To effectively analyze and segment your audience, you need a system that gathers information on buyer shopping behavior and allows you to automate daily communication based on data.
Gain a clear understanding of each buyer by building 360-degree customer profiles. The platform analyzes basic user data, their behavior on the website in real time, and previous purchase history. The gathered data allows you to save time by automating daily communication. The platform gives you the ability to set up abandoned cart reminders, wishlist notifications, and personalized product recommendations. This encourages visitors to make repeat purchases and drives sales.
About us
The biggest marketing losses occur when powerful and functional tools are used without a clear plan. Unlike standard self-service systems, we operate as your communication agency. Our team helps develop a strategy, select the right channels, and measure results so your investments yield maximum returns.
We dive deep into your specific business model and the customer needs to understand exactly what kind of communication will deliver the best results.
We don't just offer everything at once. We combine and target content using only the communication tools that will work specifically in your industry.
Clearly measurable results are our priority. We emphasize data analysis metrics that allow you to clearly measure whether the chosen methods are working and generating profit.
By following the latest technology standards, we implement solutions that reduce your team's workload and financial expenses, while maintaining the highest quality of customer service.
For 20 years, we have ensured that business communication with customers is precise and helps businesses grow. More than 500 companies have chosen us as their partner. Our clients highly appreciate that behind massive data volumes is a team that delves into each company's needs.
300'000'000+
emails sent
1'000'000'000+
text messages sent
Regular communication and personal attention are the reasons why clients choose to work with NESS in the long term.
— Kristīne Ruskule, Head of Customer Relations
Customize
Start and grow your business with excellent customer service and build customer loyalty with personalised communication.
Request our servicesGet involved and communicate with your customers via any channel.
Be available to anyone, anywhere.
Ensure effective communication with your customers on every platform.
Promote loyalty and automate processes.
Acquire new customers and automate their experience with your brand.
OTP and 2FA
Facebook Messenger
Abandoned carts
Multichannel experience
Lead generation
SMS
Telegram
Viber
Web Chat
Web Push
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We are currently offering exceptionally favorable conditions for new clients to launch their marketing and customer service campaigns. Fill out the application form and we will contact you shortly to help find the most suitable solution for your business growth.
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