Automation
Business solutions and systems are designed to facilitate communication and data exchange between parties. Automated emails or text messages can be integrated with other relevant processes in the CRM, ERP, or other business management systems. By implementing automation in the customer journey, whether it's for new or existing customers, your employees can focus on the nuances of content, analytics, and brand communication.
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Continues to be one of the top sales channels in e-commerce, providing a cost-effective way to communicate with customers and drive conversions. Create custom-designed emails that are highly deliverable, streamline your email campaigns with automation, save time and increasing the effectiveness of your messaging. With successful campaign planning, you can drive engagement and build relationships with your customers to boost sales and increase loyalty.
Abandoned carts can be a major source of lost revenue for e-commerce businesses. To recover these potential sales, NESS offers an automated system that sends reminder emails to customers who have abandoned their shopping carts. This type of email can nudge the customer towards completing the purchase and can result in a significant boost in sales.
Potenciālo pircēju piesaiste un pirkumu veicināšana ir viens no galvenajiem digitālā mārketinga mērķiem, kā arī mārketinga vadītāju izaicinājumiem. NESS piedāvātie digitālie kanāli nodrošinās stabilu un patstāvīgu potenciālo pircēju piesaisti. Dažādu kanālu izmantošana sniedz iespēju vieglāk identificēt potenciālo pircēju un veidot ar to pārdomātu, mērķtiecīgu un precīzu komunikāciju visā iesaistes cikla laikā.
To improve your business accessibility for existing and potential customers, it's important to be where your customers are and easily accessible to them across multiple platforms. By using multiple channels for your communication, you can achieve your marketing and sales goals while adapting to your customers' needs. This includes using web chat, WhatsApp, Viber, and other chat platforms to respond to customer queries and keep in touch with them.
Protecting your customers' data is critical, and introducing two-factor authentication (2FA) is an effective way to enhance security. This method requires authentication for a service or system using two different devices owned by the customer. Introducing 2FA can significantly improve data security for your employees, customers, and business. One way to implement 2FA is by requiring the use of an additional app downloaded to the customer's smartphone. Another option is using one-time passwords (OTP) or secure PINs generated once and sent to the user via SMS.
