automation infographic. simulated automation situation. the customer is looking for new chairs, comes to your website, registered. after registration, a welcome e-mail is sent to the customer, then the system waits for 3 days to check whether the customer has made a purchase. if the purchase has been made - sends an SMS with a discount code for the next purchase, if not - sends a webpush to remind you about the store.


One step ahead

Business solutions and systems are designed to facilitate communication and data exchange between parties. Automated emails or text messages can be integrated with other relevant processes in the CRM, ERP, or other business management systems. By implementing automation in the customer journey, whether it's for new or existing customers, your employees can focus on the nuances of content, analytics, and brand communication.

Talk to an expert


ikona - epastu mārketings, krāsaina

Email marketing

Continues to be one of the top sales channels in e-commerce, providing a cost-effective way to communicate with customers and drive conversions. Create custom-designed emails that are highly deliverable, streamline your email campaigns with automation, save time and increasing the effectiveness of your messaging. With successful campaign planning, you can drive engagement and build relationships with your customers to boost sales and increase loyalty.

  • Customised email design
  • High deliverability rates
  • Automation
  • Successful campaign planning
ikona - pamestais grozs, krāsaina

Abandoned carts

Abandoned carts can be a major source of lost revenue for e-commerce businesses. To recover these potential sales, NESS offers an automated system that sends reminder emails to customers who have abandoned their shopping carts. This type of email can nudge the customer towards completing the purchase and can result in a significant boost in sales.

  • Analyzing customer behaviour
  • Identify abandoned shopping carts and send timely reminders to customers
  • Easily integrated into your existing platform
ikona - potenciālo klientu piesaiste, krāsaina

Lead generation

Potenciālo pircēju piesaiste un pirkumu veicināšana ir viens no galvenajiem digitālā mārketinga mērķiem, kā arī mārketinga vadītāju izaicinājumiem. NESS piedāvātie digitālie kanāli nodrošinās stabilu un patstāvīgu potenciālo pircēju piesaisti. Dažādu kanālu izmantošana sniedz iespēju vieglāk identificēt potenciālo pircēju un veidot ar to pārdomātu, mērķtiecīgu un precīzu komunikāciju visā iesaistes cikla laikā.

  • Mārketinga automatizācijas risinājumi
  • Tiešsaistes kontaktformas
  • Piezemēšanās lapas
  • E-pastu mārketings
  • Web Push
  • Klienta pieredzes veidošana
  • Pop-up
  • GDPR atbilstošas datubāzes veidošana
ikona - vairāku kanālu risinājumi, krāsaina

Multichannel experience

To improve your business accessibility for existing and potential customers, it's important to be where your customers are and easily accessible to them across multiple platforms. By using multiple channels for your communication, you can achieve your marketing and sales goals while adapting to your customers' needs. This includes using web chat, WhatsApp, Viber, and other chat platforms to respond to customer queries and keep in touch with them.

  • Increase the effectiveness of your communication
  • Provide a new level of customer service
  • Manage and analyse customer information
  • Improve customer retention and loyalty
  • Understand your potential and existing customers better
ikona - divu faktoru autentifikācija, krāsaina

OTP and 2FA

Protecting your customers' data is critical, and introducing two-factor authentication (2FA) is an effective way to enhance security. This method requires authentication for a service or system using two different devices owned by the customer. Introducing 2FA can significantly improve data security for your employees, customers, and business. One way to implement 2FA is by requiring the use of an additional app downloaded to the customer's smartphone. Another option is using one-time passwords (OTP) or secure PINs generated once and sent to the user via SMS.

  • Instant customer authorisation
  • Secure access to customer profiles